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by David Dean

Using JerseyConnect Cloud Storage

February 21, 2012 in Featured, Knowledge Base by David Dean

JerseyConnect is proud to introduce our cloud storage service, an exciting new service designed to meet one of libraries’ most highly-rated needs.

This article will introduce you to JerseyConnect cloud storage and provide a few examples of ways your library can benefit from this new service!

JerseyConnect cloud storage service overview

JerseyConnect cloud storage is intended to complement your library’s existing backup strategy with robust offsite storage in our secure facilities. Your library’s allocation of space can be used to hold system backups, database dumps, or just important files. The size of the allocation is such that, with proper management, you can have multiple points in time available to restore.

JerseyConnect cloud storage is NOT provided for use as a collaboration platform, or for static content hosting for a website.

Web interface

Access to JerseyConnect cloud storage is primarily through a rich web interface, provided by FileRun. This interface allows you to manage all your library’s files and is designed to be intuitive to any library administrator.

FileRun - Upload dialog

Multiple ways to upload files within the web interface

FileRun - Actions menu

A robust set of actions for files stored in JerseyConnect cloud storage

WebDAV interface

For enhanced integration with scheduled backup programs and other automation tools, JerseyConnect cloud storage offers a WebDAV interface to your library’s storage pool. This open standard protocol can be used with all major operating systems and many scripting and programming languages.

Here is the connection info you’ll need to connect to you JerseyConnect cloud storage pool:

That’s all you need!

Desktop programs

In addition to any WebDAV-compatible client, JerseyConnect cloud storage can be used with the Sync and HotFolders applications provided by FileRun.

Please refer to the vendor documentation available at the links posted above for more information on these two programs.

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by David Dean

How to make sure your vacation messages don’t fill your coworkers’ inboxes

November 17, 2011 in Knowledge Base by David Dean

SmarterMail — the JerseyConnect email platform — has a few options that control how vacation messages or auto responses work.

When you set a vacation message, take a moment to ensure that these two options are checked:

  1. Disable responses to indirect mail – this will keep your vacation message from being sent to the other members of any listservs you are on, and also to your entire library in response to a message sent to all staff
     
  2. Limit responses to once daily – this will keep an individual sender from receiving your vacation message more than once a day

Here’s a quick visual reference:

Recommended settings to keep vacation message volume down

These boxes can be checked even when you aren't setting a vacation message, to prevent future problems.

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by Network Operations

How to configure email clients for JerseyConnect email

October 12, 2011 in Knowledge Base by Network Operations

This document will walk you through setting up major email clients to work with your JerseyConnect email service.

Quick Info

  1. Server name: webmail.yourdomain.org
  2. User name: your full email address
  3. Password: your email password
  4. Account type: IMAP
  5. SMTP Authentication enabled
  6. SSL disabled

Guides for Specific Clients

Outlook

Outlook 2010

  1. Start Outlook.
  2. On the File menu, click Info, and then click Account Settings.
  3. Select Account Settings from the drop-down list.
  4. On the Email tab, click New, select Email Account, and then click Next.
  5. Click to select the Manually configure server settings or additional server types check box, and then click Next.
  6. Click Internet E-Mail, and then click Next.
  7. In the Add New E-mail Account dialog box, click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
  8. Follow these steps in the Add New E-mail Account dialog box:
    1. Click to select the Manually configure server settings or additional server types check box, and then click Next.
    2. Click Internet E-mail, and then click Next.
    3. Under User Information, follow these steps:
      1. In the Your Name box, type your full name.
      2. In the E-mail Address box, type your full email address.
    4. In the Account Type box under Server Information, click to select POP3 or IMAP:
      1. In the Incoming mail server box, type the name of the server. Type the server name in lowercase letters.The name is in the form of webmail.yourdomain.org.
      2. In the Outgoing mail server (SMTP) box, type the name of the outgoing email server. Type the server name in lowercase letters. This is the same as the incoming server name, above.
    5. Under Logon Information, follow these steps:
      1. In the User Name box, type your user name. The user name is your whole email address.
      2. In the Password box, type the password that your ISP provided.
      3. If you want Outlook to remember your email account password, click to select the Remember password check box.
    6. Click More Settings to open the Internet E-mail Settings dialog box.
      1. Click the Outgoing Server tab.
      2. Click to select My outgoing server (SMTP) requires authentication.
      3. Ensure that Use same settings as my incoming mail server is checked.
      4. Click OK to exit the Internet E-mail Settings dialog box.
    7. Click Test Account Settings. This feature calls a dialog box that shows in a step-by-step manner each testing phase of the configuration that you entered. At the end, a test message is sent. This message explains any changes that Outlook made to the initial setup.
    8. Click Next, and then click Finish.

Outlook 2007

  1. Start Outlook.
  2. On the Tools menu, click Account Settings.
  3. On the E-mail tab, click New.
  4. In the Add New E-mail Account dialog box, click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
  5. Follow these steps in the Add New E-mail Accountdialog box:
    1. Click to select the Manually configure server settings or additional server types check box, and then click Next.
    2. Click Internet E-mail, and then click Next.
    3. Under User Information, follow these steps:
      1. In the Your Name box, type your full name.
      2. In the E-mail Address box, type your full e-mail address.
    4. In the Account Type box under Server Information, click to select POP3 or IMAP.
      1. In the Incoming mail server box, type the name of the server. Type the server name in lowercase letters. The name is in the form of webmail.yourdomain.org.
      2. In the Outgoing mail server (SMTP) box, type the name of the outgoing email server. Type the server name in lowercase letters. This is the same as the incoming server name, above.
    5. Under Logon Information, follow these steps:
      1. In the User Name box, type your user name. The user name is your whole email address.
      2. In the Password box, type the password that your ISP provided.
      3. If you want Outlook to remember your e-mail account password, click to select the Remember password check box.
    6. Click More Settings to open the Internet E-mail Settings dialog box.
      1. Click the Outgoing Server tab.
      2. Click to select My outgoing server (SMTP) requires authentication.
      3. Ensure that Use same settings as my incoming mail server is checked.
      4. Click OK to exit the Internet E-mail Settings dialog box.
    7. Click Test Account Settings. This feature calls a dialog box that displays, in a step-by-step manner, and a test message is sent. This message explains any changes that Outlook made to the initial setup.
    8. Click Next, and then click Finish.

Outlook 2003 and earlier

  1. Start Outlook.
  2. On the Tools menu, click to select E-mail Accounts.
  3. In the E-mail Accounts dialog box, click to select the Add a new E-mail Account option, and then click Next.
  4. In the Server Type dialog box, click IMAP, and then click Next
  5. In the E-mail Accountsdialog box, enter the required information by using the following guidelines:
    1. User Information
      • Your Name: This should be your full name.
      • E-mail Address: Your ISP provides this information.
    2. Logon Information
      • User Name: The user name is your whole email address.
      • Password: Enter the password that your ISP provided.
      • You may click to select the check box to have Outlook remember your e-mail account password.
    3. ServerInformation
      • Incoming Mail Server (IMAP): This is the name of the server that holds your messages before you download them to your computer. Type the server name in lowercase letters. The name is in the form of webmail.yourdomain.org.
      • Outgoing Mail Server (SMTP): This is the name of the outgoing e-mail server. Type the server name in lowercase letters. This is the same as the incoming server name, above.
  6. Click More Settings to open the Internet E-mail Settings dialog box.
    1. Click the Outgoing Server tab.
    2. Click to select My outgoing server (SMTP) requires authentication.
    3. Ensure that Use same settings as my incoming mail server is checked.
    4. Click OK to exit the Internet E-mail Settings dialog box.
  7. Click Test Account Settings. This is a new capability in Outlook. A test message is sent, explaining any changes that Outlook made to your initial setup.

[See http://support.microsoft.com/kb/287532 for more information]

Outlook Express / Windows Live Mail

Windows Live Mail 2011

  1. Start Windows Live Mail 2011. If the Add your email accounts page doesn’t appear when you first open the program, on the Accounts tab, above New Account, click Email.
  2. On the Add your email accountspage, do the following:
    1. In the Email address box, enter your e-mail address.
    2. In the Password box, enter your password. If you want Windows Live Mail to remember your password, select the check box next to Remember this password.
    3. In the Display name for your sent messages box, enter the name you want users to see when you send e-mail.
    4. Click Next.
  3. On the Configure server settings page, under Incoming server information, do the following:
    1. On the drop-down menu under Server type, select IMAP.
    2. Under Server address, enter your Incoming server name. Your incoming server name is in the form webmail.yourdomain.org.
    3. Under Log on user name, type your full e-mail address.
  4. Under Outgoing server information, do the following:
    1. Under Outgoing server, enter the name of your SMTP server. This is the same as your incoming server, above.
    2. Click the check box next to Requires authentication, and then click Next.
  5. On the Your email account was added screen, click Finish.
  6. On the Accounts page, click Close.

[See http://help.outlook.com/en-ca/140/gg316699.aspx for more information]

Windows Live Mail 2009

  1. Start Windows Live Mail. A wizard may run the first time it’s opened. If the wizard doesn’t run when you first open the program, do the following:
    1. On the Tools menu, click Accounts.
    2. In the Accounts page, click Add.
    3. On the Add an account page, click E-mail Account, and then click Next.
  2. On the Add an E-mail Account page, do the following:
    1. In the E-mail address box, enter your e-mail address.
    2. In the Password box, enter your password. If you want Windows Live Mail to remember your password, click the check box next to Remember password.
    3. In the Display Name box, enter your full name.
    4. Select Manually configure server settings for e-mail account, and then click Next.
  3. Under Incoming Server Information, do the following:
    1. In the drop-down menu under Incoming mail server is a <type> server, select IMAP.
    2. Under Incoming server, enter the IMAP server name. Your server name is in the form of webmail.yourdomain.org.
    3. Under Log on using, make sure that Clear text authentication is selected.
    4. Under Login ID (if different from e-mail address), type your full e-mail address.
  4. Under Outgoing Server Information, do the following:
    1. Under Outgoing server, enter the SMTP server name. Your outgoing server is the same as your incoming server, above.
    2. Select the check box next to My Outgoing server requires authentication, and then click Next.
  5. On the Your new account settings are complete page, click Finish.
  6. On the Accounts page, click Close.

[See http://help.outlook.com/en-ca/140/cc511401.aspx for more information]

Apple Mail

Apple Mail 3.0+ (OS 10.5 and later)

  1. Open Mail.
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields.
  4. Deselect “Automatically set up account” if it is enabled. Click Continue to proceed.
  5. Give your account a Description that is meaningful to you. It can be anything you want.
  6. Under Incoming Mail Server, enter the following:
    1. Under Account Type, click IMAP
    2. In the Incoming Mail Server box, enter webmail.yourdomain.org.
    3. In the User Name box, enter your full email address.
    4. In the Password box, enter your email password.
  7. Click Continue to proceed.
  8. Under Outgoing Mail Server, enter the following:
    1. In the Outgoing Mail Server box, enter webmail.yourdomain.org.
    2. Click Use Authentication to enable SMTP Authentication
    3. In the User Name box, enter your full email address.
    4. In the Password box, enter your email password.
  9. Click Continue to proceed.
  10. Verify your settings in the Account Summary. Click Take account online.
  11. Click Create to complete the process.

[See http://support.apple.com/kb/ht1277 for more information]

Apple Mail 2.0 (OS 10.4)

  1. Open Mail.
  2. Click Mail, and select Preferences.
  3. Open the Accounts tab, and click the ‘+’ (plus sign) to add an account.
  4. Select IMAP from the Account Type list.
  5. Give your account an Account Description that is meaningful to you. It can be anything you want.
  6. Under Full Name, enter your name as you would like it to appear when sending mail.
  7. Under Email Address, enter your email address.
  8. Click Continue to proceed.
  9. Under Incoming Mail Server, enter the following:
    1. In the Incoming Mail Server box, enter webmail.yourdomain.org.
    2. In the User Name box, enter your full email address.
    3. In the Password box, enter your email password.
  10. Click Continue to proceed.
  11. Under Outgoing Mail Server, enter the following:
    1. In the Outgoing Mail Server box, enter webmail.yourdomain.org.
    2. Click Use Authentication to enable SMTP Authentication
    3. In the User Name box, enter your full email address.
    4. In the Password box, enter your email password.
  12. Click Continue to proceed.
  13. Click Done to complete the process.

[See http://docs.info.apple.com/article.html?path=Mail/2.0/en/ml89.html for more information]

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