JerseyConnect Remote Assist helps your library to operate better from anywhere, serving patrons anywhere.
Remote assistance lets you connect with patrons anywhere, from anywhere, to assist them with using library resources. The service has special support for low speed or poor quality connections, so patrons with bad connectivity are still in reach. Patrons just need a session code to join.
Share your screen with the patron, or have them share theirs with you
Chat or use built-in audio and video calling to stay in touch during your remote assistance session
Use remote control or annotation features to deliver service tailored to any situation
Send and receive files in the remote assistance session
Remote access lets you manage your library's PC from anywhere, whether that's to assist patrons sitting at a public PC or perform administrative tasks like updates and restarts. Each PC has its own access password, so even if your account is compromised your PCs are still protected.
Connect to library PCs even if no one is using them
Help patrons in the library from a safe distance, whether you are a the reference desk or at home
Get system information or execute commands on your PCs remotely
Shutdown or restart your library's PCs from anywhere
Chat support lets you interact with patrons from your library's website, with no software for them to install.
Quickly answer questions from website visitors
Start a remote assistance session from any chat
Bring in other library staff to help or transfer your chat to a subject matter expert
When the library is closed, direct patrons to an info page or email address
